What type of flowers will be in the arrangement?

We will always do our best to match the colors and flowers as close a possible to what you see online! However, because Westmount Florist works with perishables and has very high standards, we may on occasion have to substitute colors and/or product.

Can I change the flowers and colours in an arrangement? 

Feel free to add any color or flower modifications to our designs the "Other Special Requests" box as you check out. If you like the look of a product but would like it smaller or larger just give us a call and we would be happy to help!

Can I send alcohol with my order of flowers? 

Westmount Florist cannot send alcohol with your order. The laws regarding the sending of alcohol with flowers are very complicated.

Can I have my own greeting card or gift items sent with my flower delivery?

If you would like us to include a personal gift or greeting card to accompany your flowers, just give us a call and let us know! Simply bring the item into one of our stores a few days before the delivery so we can prepare your flower delivery properly.

I saw a product available yesterday but now it's gone. Where did it go?

Sometimes we have a limited supply of certain flowers. Our buyers do their best to have enough in stock, but if we run out of something you really had your eye on give us a call and we can check for availability.

What payment methods can I use to order flowers?

Online, Westmount Florist accepts all major credit cards. In store, we accept cash, cheque, debit and all major credit cards.

Can I make changes to my order after I have already placed it?

If you would like to like to change your flowers or card message please contact us ASAP via phone or email (remember to include as many details as possible i.e. name of recipient/order number etc) and we will do our best to make sure that what goes out on delivery is exactly what you want.

Is what I see online all that you have in stock?

If you can’t find what you're looking for on our website we encourage you to give us a call. Our fridges are full of fresh flowers and the possibilities are endless. We are by no means limited to what you see online.